mwplay Privacy Policy

1. Introduction

mwplay ("mwplay," "we," "us," or "our") operates the online gaming platform accessible at mwplay.asia ("Platform"). As a platform serving Filipino players across the Philippines — from Manila and Quezon City to Cebu, Davao, and beyond — mwplay is committed to handling your personal data with care, transparency, and full compliance with applicable Philippine law.

This Privacy Policy ("Policy") describes how mwplay collects, uses, discloses, stores, and protects personal data obtained from individuals who visit, register, or engage with the mwplay Platform. By registering an mwplay account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data Controller

mwplay acts as the data controller with respect to personal data collected through the Platform. As data controller, mwplay determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data privacy legislation, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR").

If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data by mwplay, you may contact our Data Privacy Officer at the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Registration Data

When you register an mwplay account, we collect the following information:

• Full legal name as it appears on a Philippine government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Philippine mobile number used as your primary account identifier;
• Email address;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, mwplay may request:

• A copy of a valid Philippine government-issued photo identification (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID);
• Proof of residential address (e.g., utility bill, bank statement, barangay certificate);
• A selfie photograph for facial verification;
• Proof of ownership of the payment method used (e.g., screenshot of GCash or bank account in your name).

3.3 Transaction Data

mwplay records all financial transactions on your account, including deposit amounts, withdrawal requests, payment methods used, transaction dates and times, and associated reference numbers.

3.4 Gaming Activity Data

We collect records of your gaming sessions, including games played, bets placed, outcomes, winnings, bonus usage, and session duration. This data is used for account management, fraud prevention, responsible gaming monitoring, and regulatory compliance.

3.5 Technical & Device Data

When you access the mwplay Platform, we automatically collect technical data including your IP address, device type and operating system, browser type and version, screen resolution, language settings, and access timestamps.

3.6 Communications Data

We retain records of your communications with mwplay's support team, including Live Chat transcripts, email correspondence, and any feedback or complaints submitted through the Platform.

4. How We Collect Your Data

mwplay collects personal data through the following means:

• Directly from you: when you register, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions;
• Automatically: through cookies, web beacons, and server logs when you browse or use the Platform;
• From payment processors: GCash, Maya, BPI, BDO, Metrobank, and other payment providers may share transaction confirmation data with mwplay;
• From identity verification services: third-party KYC and AML screening providers used to verify your identity and comply with regulatory requirements;
• From fraud prevention services: data aggregated from fraud detection systems to protect your account and the integrity of the Platform.

5. Purpose and Legal Basis for Processing

mwplay processes your personal data for the following purposes and on the following legal bases:

• Contract performance: to create and manage your account, process deposits and withdrawals, deliver gaming services, and enforce the Terms and Conditions;
• Legal obligation: to comply with KYC, AML, and reporting obligations under Philippine gaming and financial regulations;
• Legitimate interests: to prevent fraud, maintain platform security, conduct analytics for service improvement, and send service-related communications;
• Consent: to send promotional offers, bonuses, and marketing communications where you have opted in to receive them;
• Responsible gaming: to monitor gaming patterns, detect signs of problem gambling, and enforce self-exclusion or deposit limit tools at your request or as required by law.

6. Data Sharing and Disclosure

mwplay does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of third parties strictly as necessary:

6.1 Payment Service Providers

mwplay shares transactional data with payment processors including GCash, Maya, BPI, BDO, Metrobank, and GrabPay to facilitate deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.

6.2 Game Providers

mwplay's game library is powered by third-party game providers (such as Evolution Gaming, Pragmatic Play, PG Soft, and JILI). Limited technical data may be shared with game providers to deliver their games on the Platform.

6.3 Regulatory Authorities

mwplay may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or in connection with any legal proceedings.

6.4 KYC and Fraud Prevention Services

mwplay uses third-party identity verification and fraud prevention services. Limited personal data is shared with these providers solely for the purpose of verifying your identity and protecting the Platform from fraudulent activity.

6.5 Service Providers

We engage trusted third-party service providers (such as cloud hosting, analytics, and customer support platform providers) who process personal data on our behalf under data processing agreements that require them to maintain appropriate security measures.

7. Cookies and Tracking Technologies

mwplay uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that allow mwplay to:

• Keep you logged in during your session;
• Remember your preferences and settings;
• Analyse how the Platform is used to improve performance and content;
• Detect and prevent fraudulent activity;
• Deliver relevant promotional content where you have consented to marketing.

Most browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mwplay Platform, including your ability to log in or access certain features.

8. Data Retention

mwplay retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following guidelines:

• Active account data: retained for the duration of your mwplay account;
• Transaction and KYC records: retained for a minimum of five (5) years following account closure, as required by applicable AML and gaming regulations;
• Support communications: retained for up to two (2) years from the date of the communication;
• Technical and log data: typically retained for up to twelve (12) months.

After the applicable retention period has elapsed, mwplay will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9. Data Security

mwplay implements technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the mwplay Platform;
• Encryption of sensitive personal data at rest in our databases;
• Access controls restricting personal data to authorized personnel on a need-to-know basis;
• Regular security assessments, vulnerability testing, and monitoring of our systems;
• Two-factor authentication (2FA) available to all mwplay account holders.

While mwplay takes reasonable precautions to protect your data, no system is entirely immune from security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, mwplay will notify affected individuals and the relevant authorities as required by applicable law.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by mwplay:

• Right to be informed: to be notified of how your personal data is being collected and processed;
• Right of access: to obtain a copy of the personal data mwplay holds about you;
• Right to rectification: to have inaccurate or incomplete personal data corrected;
• Right to erasure: to request the deletion of your personal data, subject to legal and regulatory retention obligations;
• Right to object: to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: to file a complaint with the Philippine National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, please contact mwplay's Data Privacy Officer at [email protected]. mwplay will respond to data subject requests within a reasonable period, generally within thirty (30) calendar days.

11. Children's Privacy

If mwplay becomes aware that personal data has been collected from a person under 21 years of age without verifiable parental consent, mwplay will take immediate steps to delete that data and close the associated account. If you believe a minor may have registered on mwplay, please contact our support team immediately.

12. International Data Transfers

Some of mwplay's service providers and game providers operate from outside the Philippines. Where personal data is transferred to countries that may not offer the same level of data protection as the Philippines, mwplay ensures that appropriate safeguards are in place — such as contractual data transfer agreements requiring the receiving party to maintain security and privacy standards equivalent to those required under Philippine law.

13. Updates to This Privacy Policy

mwplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. The date of the most recent revision is displayed at the top of this page. Where changes are material, mwplay will notify registered players via the mobile number or email address on record prior to the updated Policy taking effect.

Your continued use of the mwplay Platform after the effective date of any amendment to this Policy constitutes your acceptance of the revised terms.

14. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact mwplay's Data Privacy Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been infringed. Information about the NPC and its complaint procedures is available through official Philippine government channels.